Help and support
If you’re having a problem with your website, you know how important it is to get help quickly. Downtime can lead to a loss in sales, and broken links or missing page elements can cause customers frustration or overload your call center lines with questions and complaints.
When choosing an agency to work with, don’t overlook their maintenance plans, support options, or any information they may have on how they can help you in your time of need. You should feel confident that the agency you choose is available to help you not only during normal business hours, but also at a time of emergency. Ask each company you work with if they have an “on call” schedule for developers who can perform emergency maintenance or database repairs, or if they have a point of contact for after-hours problems.
Website maintenance is also an important part of ongoing support. You should select a marketing company that offers routine maintenance services, like database and server backups. Don’t assume that they’ll take care of these things for you — you probably have to ask. Reputable agencies will either set up a support plan to perform these tasks, or will at the very least educate you on how you can perform them yourself.